Returns Policy and Procedure
We realise that in some circumstances you may wish to return a product. In the event of the buyer wishing to return goods, the buyer must contact the office giving the reason for the return, and obtain a Returns Authorisation number. Which must accompany the returned goods. No returns will be credited without an Authorisation number.
The Products must be returned as new and, where practicable, in the original packaging. We will refund the price of the Product in full but you will be responsible for the cost of returning and insuring the item(s) to us, and if you return it at our expense we are entitled to charge you such expense, which shall be a maximum of the charge payable by us to our courier.
Any Custom-made goods or any goods made specifically to your requirements are non-returnable. If you are in any doubt then please contact us and we will advise you.
Products procured specifically on your behalf at your request are exempt from returns.
To organise a return you must first get authorisation from the Throne UK office. To do this, please send written confirmation (via email or post) with your order ID contained, stating that you wish to return your item(s). We will then advise you further on the best method of return, and if any costs or fees for returns apply.
KW Therapy Solutions Ltd T/A Throne UK
49 Dollywaggon Way